Q. What do you mean by Total Cost Package?

A. This would include all the expenses incurred on the show floor, such as:
Stand and Fittings: Carpet, Power Point, Basic Furniture, Signages
Services: Electricity, Cleaning, Security, Badges, Catalogue Entries, Hospitality Functions, Visitor Invitations

Q. What is Controlled Cost?

A. This is the fixed cost as mentioned in the Service Manual for : Extra Orders, Hotels, Freight Forwarding, etc. So you can budget in advance and will not be over-charged by the suppliers.  

Q. What is the minimum size of your standard booth ?

A. This will be your 3m x 3m Package.  

Q. The Floor Plan shows only 3m x 3m slots - is this the fixed size ?

A. The floor plan just indicates the slot locations. Booths can be any size from 9 - 36 sqm. See Booth Designs.  

Q. How about Posters etc - can we stick them on the exhibition booth walls ?

A. Yes, use double sided or velcro tape.  

Q. Can I pay for extra furniture & additional services on the spot ?

A. Yes, but do make your booking as per the relevant deadline to avoid any surcharges.  

Q. Is it possible for me to pay all my expenses directly to the Organiser - and just pay one bill ?

A. Yes, use Form 2 of the Service Manual.
 

Q. Can I leave the hall before closing time on the last day?

A. NO. KLCC does not allow cargo movement or booth dismantling before the official closing time of 5pm on 8 April.

Q. How do we get from Airport to the Hotel ?

A. The procedure for exit and coupon for airport taxis is streamlined and is also at a fixed rate. Exhibitors will be provided with arrival instructions one week before the Show.

Q. Do I need a visa ?

A. Only Visitors from India, PR China and a few other countries need a visa. Exhibitor visas are easily obtained - use the Invitation Letter.

Q. I need a visa - could you send me an Invitation Letter ? 

A. Please click Invitation Letter.

Q. How far are the hotels from the Venue ?

A. There is a wide range of hotels available within a walking distance of 3-10 mins from the KLCC
Traders Hotel is part of the KLCC Complex.

Q. Can I be met at the airport by the hotel representative?

A. Yes. Use the check box on the Hotel Form.

Q. Is my Hotel reservation confirmed ?

A. The Hotel Booking Form, which you have submitted goes directly to the Hotel’s Reservation System. You can rest assured that your room is booked. You will also receive confirmation directly from the Hotel.

There is extensive information on this subject in the PDF version of the Service Manual.

Q. Must I use the official freight forwarder ?

A. No, you do not. In fact you can send your cargo via your usual forwarder / courier or even bring it with you - as part of your checked baggage.

Q. Can I carry my own cargo into the hall ?

A. Yes.

Q. I wish to bring my cargo/samples etc with me. What do I do ?

A. Just fill and submit the Hand Carry Cargo Form - and this will be scanned and Emailed to you on our official letter head. The MATRADE endorsement allows for easy customs clearance of exhibition cargo.

Q. Besides taking a booth - How can I further ensure my success ?

A. There are several possibilities and some are free of charge such as : Seminars, Show Previews... While you could also advertise in the Show Directory, Sponsor an Event. There is more information in the Service Manual.

Q. Do I need a translator ?

A. No - The business language of SE-Asia is English, and this is widely understood.

Q. I wish to print posters/flyers locally - is this possible ?

A. Yes, Just use the Additional Services Form in the Service Manual.